--- title: Delivering on our Word description: HVJ values how our customers think and feel about working with us. We only promise what we can deliver—even if that means declining an offer we cannot fulfill. image: https://www.hvj.com/hubfs/HVJ_Graphic%201.jpg --- [![HVJ Logo](https://www.hvj.com/hs-fs/hubfs/HVJ%20logo_141x71.png?width=110&height=71&name=HVJ%20logo_141x71.png "HVJ Logo")](https://www.hvj.com/) ** [ Let's talk ](https://www.hvj.com/contact-us) ** ** Geotechnical Engineering Soil, rock, and groundwater conditions at every site are different. We assess the specific site conditions and design earth structures (slopes, channels, and dikes), foundations (retaining walls, bridges, buildings, tanks), and subsurface structures (clarifiers, lift stations, buried utilities, tunnels) to economically achieve the specific project objectives. Learn More → Construction Materials Engineering & Testing Construction material performance is key to the function and durability of any project. We engineer and test materials such as soil, concrete, and asphalt so you get what you pay for and the project performs as expected.     Learn More → Civil/Pavement Engineering A successful project starts with clear understanding of the project’s specific needs. We prepared street rehabilitation PS&E, traffic control designs, pavement designs, and asset management systems based on careful understanding of design requirements.   Learn More → Environmental Geology & Engineering Impact from hazardous waste, wetlands, faulting, and/or NEPA processes are serious concerns for project development. We identify such concerns early in project development, and provide strategies to mitigate impacts and provide the proper regulatory approval so the project can proceed on time and achieve the project goals. Learn More → Roads & Bridges Congestion and failing road surfaces cause delays, vehicle damage, and even driver safety issues. Solving these problems requires our specialized knowledge of pavement and roadway structures. Learn More → Water, Wastewater & Flood Control Drinking water, flushing toilets, and dry streets for granted – until they are gone. We specialize in keeping these systems running effectively. Learn More → Airports, Ports & Dredging Expanding and maintaining ports and airports is crucial to our economic development. HVJ’s specialized pavement, wharf, and navigation channel experience makes it happen. Learn More → Rail & Transit Rail and public transit facilities enable efficient transportation of people and goods. Our detailed knowledge of AREMA requirements keeps projects on track. Learn More → Buildings & Parks Schools, universities, courts, parks, solid waste facilities are all critical to our society. HVJ has specialized knowledge and experience with a multitude of public projects. Learn More → [About Us](https://go.hvj.com/about-us) [News & Resources](https://www.hvj.com/blog) [Locations](https://www.hvj.com/all-locations) [Partners](https://www.hvj.com/partners) HVJ Difference Our engineers provide a unique blend of capabilities and experience because of the support they receive. Employees do not simply exist here. They thrive. Learn More → Culture We are committed learners, empowered to interact based on making strong commitments. We take ownership of our actions and results. Learn More → Benefits We believe in taking care of our employees. We offer a rewarding work experience, opportunities for advancement and competitive benefits. Learn More → Employee Stories Check out what our employees say and learn about the HVJ experience! Great people and even greater teams are behind every project. Learn More → Current Openings We're always looking for talented individuals who fit our culture and can bring new perspectives and experiences to our growing teams. Learn More → Agencies HVJ has been proud to support hundreds of public agencies meet and exceed service expectations from their constituents.  Learn More → Consultant Clients We’ve developed ongoing teaming relationships with many consulting firms based on delivering outstanding client satisfaction. Learn More → Providers Our success strongly depends on our business associates that provide the products and services we need. Learn More → HVJ Difference Our engineers provide a unique blend of capabilities and experience because of the support they receive. Employees do not simply exist here. They thrive. Learn More → Culture We are committed learners, empowered to interact based on making strong commitments. We take ownership of our actions and results. Learn More → Benefits We believe in taking care of our employees. We offer a rewarding work experience, opportunities for advancement and competitive benefits. Learn More → Employee Stories Check out what our employees say and learn about the HVJ experience! Great people and even greater teams are behind every project. Learn More → Current Openings We're always looking for talented individuals who fit our culture and can bring new perspectives and experiences to our growing teams. Learn More → The Opportunity Own a successful engineering business by adding our proven systems to your engineering talent and network. Learn More → How It Works Help us branchise – you help us build a branch office and then convert it into your own franchise. Learn More → Who's A Fit? Are you energetic and confident? See if this might be an opportunity that fits you. Learn More → FAQs What do you want to know?  Find the answers to common questions. Learn More → Success Stories Hear about the outstanding results our current franchisees have produced using our proven systems. Learn More → Search **Menu** ** ** [![Let's Talk](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/5496911/6233d0db-c76c-4678-9152-08331c17b6f1.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/5496911/6233d0db-c76c-4678-9152-08331c17b6f1) ![](https://www.hvj.com/hubfs/Baytown%20Freeway%20Exchange-1.jpg) # Delivering on our Word Written by [HVJ Associates](https://www.hvj.com/blog/author/hvj-associates) July 21, 2022 At HVJ, our customer’s journey matters. In addition to our technical expertise, we value how our customers think and feel about working with us. Our customers return to us when we deliver on our word, solve their pain points, and do what needs to be done to ensure their success. One aspect of our “walking the talk” mantra is our Commitment Management system. Sparked during conversations between HVJ team members and our clients, we use four milestones to define success for both parties. These milestones include: 1. Initiation 2. Negotiation 3. Fulfillment 4. Satisfaction With each of these milestones, HVJ sets clear expectations and strives only to promise what we can deliver—even if that means declining an offer we cannot fulfill. Our procedure includes negotiating concrete conditions of what will ultimately result in satisfaction by answering, *“What does it look like when the promise is fulfilled?”* During fulfillment, HVJ makes regular assessments and shares updates with the client’s team to discuss any changes—or by proactively resolving breakdowns early on. At the end of the day, our goal is to build a teamwork-based relationship with our clients and maintain trust by fulfilling our promises or acting for resolution and recovery if necessary. Whether we’re engineering pavement or providing models for civil projects, HVJ offers undivided guidance and communication to those who oversee the critical construction of their infrastructure. *“It's easy to fall into the trap of not being clear about even simple requests, thinking we are too busy.  That's why we prioritize taking the time upfront to create clear agreements, which eliminates rework and missed deadlines. The attitude has to be, if we’re too busy to make a good agreement, are we too busy to make that commitment?”* Mike Hasen, Principal Engineer. This culture doesn't just happen by happenstance. HVJ’s leadership values the resources and skill development needed for each team member to deliver an experience that resonates with clients for years to come. As part of this effort, we’ve worked with the [Institute for Generative Leadership](https://generateleadership.com/programs/generative-leadership-program/) to strengthen our collective leadership and communication skills. With these efforts, HVJ team members can envision what they want to bring to customers and their teams, no matter the type of project they take on or manage. As CEO & Founder Herb Johnson said, “Leadership is not just an expertise – it’s a calling to help others work together to create a valuable and satisfying shared future.” ![HVJ_Graphic 1-1](https://www.hvj.com/hs-fs/hubfs/HVJ_Graphic%201-1.jpg?width=442&name=HVJ_Graphic%201-1.jpg)   Previous Story [← HVJ Receives  CX-cellence Award for the Third Time](https://www.hvj.com/blog/hvj-receives-cx-cellence-award-for-the-third-time) [** ](https://www.hvj.com/blog) Next Story [Cost Estimation for a Vital Wastewater Treatment Expansion →](https://www.hvj.com/blog/walnut-creek) ## No Comments Yet Let us know what you think #### HVJ Associates, Inc. 6120 S. Dairy Ashford Houston, Texas 77072 Voice: [(281) 933-7388](tel:%201-281-933-7388) [ Let's Talk ](https://www.hvj.com/contact-us) #### Practices #### Sectors #### Company Copyright © 2022 HVJ Associates, Inc. All Rights Reserved.