--- title: Celebrating our World-Class Net Promoter Score description: We are proud to announce a NPS of 80 over the past year! Read more about how our score compares to the industry average and what our customers say. image: https://www.hvj.com/hubfs/NPS.jpg --- [![HVJ Logo](https://www.hvj.com/hs-fs/hubfs/HVJ%20logo_141x71.png?width=110&height=71&name=HVJ%20logo_141x71.png "HVJ Logo")](https://www.hvj.com/) ** [ Let's talk ](https://www.hvj.com/contact-us) ** ** Geotechnical Engineering Soil, rock, and groundwater conditions at every site are different. We assess the specific site conditions and design earth structures (slopes, channels, and dikes), foundations (retaining walls, bridges, buildings, tanks), and subsurface structures (clarifiers, lift stations, buried utilities, tunnels) to economically achieve the specific project objectives. Learn More → Construction Materials Engineering & Testing Construction material performance is key to the function and durability of any project. We engineer and test materials such as soil, concrete, and asphalt so you get what you pay for and the project performs as expected.     Learn More → Civil/Pavement Engineering A successful project starts with clear understanding of the project’s specific needs. We prepared street rehabilitation PS&E, traffic control designs, pavement designs, and asset management systems based on careful understanding of design requirements.   Learn More → Environmental Geology & Engineering Impact from hazardous waste, wetlands, faulting, and/or NEPA processes are serious concerns for project development. We identify such concerns early in project development, and provide strategies to mitigate impacts and provide the proper regulatory approval so the project can proceed on time and achieve the project goals. Learn More → Roads & Bridges Congestion and failing road surfaces cause delays, vehicle damage, and even driver safety issues. Solving these problems requires our specialized knowledge of pavement and roadway structures. Learn More → Water, Wastewater & Flood Control Drinking water, flushing toilets, and dry streets for granted – until they are gone. We specialize in keeping these systems running effectively. Learn More → Airports, Ports & Dredging Expanding and maintaining ports and airports is crucial to our economic development. HVJ’s specialized pavement, wharf, and navigation channel experience makes it happen. Learn More → Rail & Transit Rail and public transit facilities enable efficient transportation of people and goods. Our detailed knowledge of AREMA requirements keeps projects on track. Learn More → Buildings & Parks Schools, universities, courts, parks, solid waste facilities are all critical to our society. HVJ has specialized knowledge and experience with a multitude of public projects. Learn More → [About Us](https://go.hvj.com/about-us) [News & Resources](https://www.hvj.com/blog) [Locations](https://www.hvj.com/all-locations) [Partners](https://www.hvj.com/partners) HVJ Difference Our engineers provide a unique blend of capabilities and experience because of the support they receive. Employees do not simply exist here. They thrive. Learn More → Culture We are committed learners, empowered to interact based on making strong commitments. We take ownership of our actions and results. Learn More → Benefits We believe in taking care of our employees. We offer a rewarding work experience, opportunities for advancement and competitive benefits. Learn More → Employee Stories Check out what our employees say and learn about the HVJ experience! Great people and even greater teams are behind every project. Learn More → Current Openings We're always looking for talented individuals who fit our culture and can bring new perspectives and experiences to our growing teams. Learn More → Agencies HVJ has been proud to support hundreds of public agencies meet and exceed service expectations from their constituents.  Learn More → Consultant Clients We’ve developed ongoing teaming relationships with many consulting firms based on delivering outstanding client satisfaction. Learn More → Providers Our success strongly depends on our business associates that provide the products and services we need. Learn More → HVJ Difference Our engineers provide a unique blend of capabilities and experience because of the support they receive. Employees do not simply exist here. They thrive. Learn More → Culture We are committed learners, empowered to interact based on making strong commitments. We take ownership of our actions and results. Learn More → Benefits We believe in taking care of our employees. We offer a rewarding work experience, opportunities for advancement and competitive benefits. Learn More → Employee Stories Check out what our employees say and learn about the HVJ experience! Great people and even greater teams are behind every project. Learn More → Current Openings We're always looking for talented individuals who fit our culture and can bring new perspectives and experiences to our growing teams. Learn More → The Opportunity Own a successful engineering business by adding our proven systems to your engineering talent and network. Learn More → How It Works Help us branchise – you help us build a branch office and then convert it into your own franchise. Learn More → Who's A Fit? Are you energetic and confident? See if this might be an opportunity that fits you. Learn More → FAQs What do you want to know?  Find the answers to common questions. Learn More → Success Stories Hear about the outstanding results our current franchisees have produced using our proven systems. Learn More → Search **Menu** ** ** [![Let's Talk](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/5496911/6233d0db-c76c-4678-9152-08331c17b6f1.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/5496911/6233d0db-c76c-4678-9152-08331c17b6f1) ![](https://www.hvj.com/hubfs/star-shaped-golden-trophy-for-rewarding-in-contest-2021-08-26-20-11-09-utc.jpg) [Awards & Recognition](https://www.hvj.com/blog/tag/awards-recognition) | 1 min read # Celebrating our World-Class Net Promoter Score Written by [HVJ Associates](https://www.hvj.com/blog/author/hvj-associates) September 21, 2022 HVJ Associates has consistently maintained a world-class Net Promoter Score (NPS). We are proud to announce a score of 80 over the past year! At HVJ, we want customers to be so satisfied with their experience that they tell others about us and return for future needs. Our customers tell us that they would recommend us to others because: - We consistently deliver reliable solutions and results - Our team members facilitate a smooth process that makes customers’ jobs easier - We work exceptionally well as part of the broader project team See how our Net Promoter Score of 80 over the past year stacks up to the industry average. ![NPS-1](https://www.hvj.com/hs-fs/hubfs/NPS-1.jpg?width=850&name=NPS-1.jpg) An NPS score is based on a single quality metric of how likely customers are to recommend a business to others. The score is calculated by subtracting the percentage of detractors (a score of 6 or lower) from the percentage of promoters (a score of 9 or 10). Previous Story [← Fadi Faraj Awarded ASCE Dallas Branch Engineer of the Year](https://www.hvj.com/blog/fadi-faraj-awarded-asce-dallas-branch-engineer-of-the-year) [** ](https://www.hvj.com/blog) Next Story [The World is Unpredictable, but Infrastructure Shouldn’t Be →](https://www.hvj.com/blog/the-world-is-unpredictable) ## You May Also Like These Stories on Awards & Recognition [![](https://www.hvj.com/hubfs/ENR%202025.jpg) ](https://www.hvj.com/blog/hvj-wins-repeat-enr-top-501) [Awards & Recognition](https://www.hvj.com/blog/tag/awards-recognition) ### [HVJ Wins Repeat ENR Top 500](https://www.hvj.com/blog/hvj-wins-repeat-enr-top-501) June 18, 2025 | 1 min read [![](https://www.hvj.com/hubfs/TCEL%20Award%20Banner_3.jpg) ](https://www.hvj.com/blog/2024-young-geoprofessional-of-the-year) [Awards & Recognition](https://www.hvj.com/blog/tag/awards-recognition) ### [2024 Young Geoprofessional of the Year](https://www.hvj.com/blog/2024-young-geoprofessional-of-the-year) February 12, 2025 | 1 min read [![](https://www.hvj.com/hubfs/ENR%202024.jpeg) ](https://www.hvj.com/blog/hvj-wins-repeat-enr-top-500-2024) [Awards & Recognition](https://www.hvj.com/blog/tag/awards-recognition) ### [ENR Top 500 Design Firms Award 2024](https://www.hvj.com/blog/hvj-wins-repeat-enr-top-500-2024) June 26, 2024 | 1 min read ## No Comments Yet Let us know what you think #### HVJ Associates, Inc. 6120 S. Dairy Ashford Houston, Texas 77072 Voice: [(281) 933-7388](tel:%201-281-933-7388) [ Let's Talk ](https://www.hvj.com/contact-us) #### Practices #### Sectors #### Company Copyright © 2022 HVJ Associates, Inc. All Rights Reserved.